Deciphering the Carhartt Warranty Statement
WHAT IS CARHARTT'S WARRANTY?
"If it carries the name Carhartt, its performance is legendary." - Hamilton Carhartt, Founder
If you really want to dig into the weeds, we’ve provided Carhartt’s official statement on warranties below; but, in all honesty, when you read it you aren’t going to get a yes or no answer to the question, “Are Carhartt products under warranty?”Bottom Line: If you get a defective item from murdochs.com, Murdoch’s will waive your return shipping fee.
From Carhartt.com:
“For over 125 years, Carhartt, Inc. has been committed to offering the finest workwear products and customer service available. We stand behind the quality, craftsmanship, and performance of all our products. We use only the finest materials and apply strict quality control standards to each and every garment and accessory that we sell. Our goal is to ensure your satisfaction with each purchase and provide you with the best possible service for years to come.
Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment. Carhartt, Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment.”
Carhartt Customer Service Email: Just_Ask_Us@carhartt.com
Carhartt Customer Service Phone: 1-800-833-3118
Carhartt Customer Service Hours (EST): Mon-Fri, 8 am to 9 pm
Murdoch’s Opinion
Carhartt’s warranty statement says that they do everything possible to ensure that there are no manufacturer defects and that if you somehow got an item that has one, they’ll take care of you on a case-by-case basis. In our experience, they are incredibly reasonable folks.
Frankly, our experience as a dedicated Carhartt retailer (the only three-time winner of Carhartt’s retailer of excellence award) is that there is very little need for a standard warranty because their products really are that dependable. It’s almost as if they don’t have a standard X-number-of-years warranty because that would somehow suggest that they anticipate having problems, which they decisively do not.
Unfortunately, the Carhartt warranty statement leaves our new customers in a bit of a grey zone, and we need to earn your trust. It’s nice to have a yes or no answer. We get that.
So, here’s the deal: Murdoch’s stands behind all of the products we sell, whether they’re made by Carhartt or anyone else. Here’s our return policy. Bottom line: if you get a defective item, we waive your return shipping fee.
Between the two of us, Carhartt and Murdoch’s will be sure you are happy with your Carhartt workwear. We promise. That’s a solid warranty statement.
Murdoch’s Customer Service Email: customerservice@murdochs.com
Murdoch’s Customer Service Phone: 1-855-232-9104
Murdoch’s Customer Service Hours (MST/MDT): Mon-Fri, 8 am-5 pm and Sat, 8 am-4 pm
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